Question 1

WHAT ARE THE AGE RESTRICTIONS?

Accepted Answer

"Missions" are recommended 12+. Children under 8 years old are not permitted.
"The Acid Bath Murderer Experience" is recommended 16+. Children under 12 are not permitted.

Groups containing anyone below the age of 16 years must have at least one paying adult aged 21 or over participating throughout all Experiences. They must be supervised at all times within the Hounds venue and experiences. For this reason we strongly recommend 2 adults accompany groups of children. Hounds cast and crew cannot be responsible for supervising children.

Under 16's arriving without an accompanying adult will be refused entry into the venue.

PLEASE NOTE: Hounds is designed for a mature audience and there may be profanity, sexual and alcohol references. It is at the sole discretion of parents/guardians whether children under the recommended age should attend.

Question 2

ARE THE EXPERIENCES LIKE ESCAPE ROOMS?

Accepted Answer

Hounds "Missions" and "Live Experience" share some similarities with traditional escape rooms, but with some thrilling mold breaking elements.

"Missions" are a whole new level of adventure:
🔹 No countdown pressure – Forget racing against the clock; Missions unfold over an immersive 75-90 minutes, where you'll experience the beginning, middle and end of every adventure.
🔹 No hint requests – No idiots here! Our live actor hosts guide you through your Mission so you get the most from the world you enter.
🔹 No escaping—only pushing forward – No one wants to be locked in a room! Instead of working to escape, every challenge pushes you closer to your ultimate objective.
🔹 No passive puzzles—only full-throttle immersion – Professional live actors bring the story to life, keeping you at the heart of the action from start to finish.
This isn’t just a game—it’s an interactive, story-driven adventure where every moment counts!

"The Acid Bath Murderer" Live Experience blends escape room-style challenges with a gripping promenade-style adventure, where you’ll move through eerie locations, uncover chilling secrets, and witness pulse-pounding cinematic and theatrical moments. This is the ultimate fusion of mystery, suspense, and immersive storytelling—far beyond anything you’ve experienced before!

Question 3

WILL WE BE WITH STRANGERS?

Accepted Answer

All Hounds experiences work on a "private showings" basis. During the session you have booked, only ticket holders within your party will be participating within your experience with you. From time to time our professional actors may join in the fun, but you'll be well acquainted with them!

Please note: Orientations may be shared between multiple parties at the same time, but you will not be required to interact with them.

Question 4

WHAT DO THE ACTORS DO?

Accepted Answer

"Missions" - The actors are there to entertain you! You will be encouraged to join in with the banter. Primarily their role is to set the scene before your experience, and close the show at the end. During the Mission they will guide you to complete your objective, usually remotely, but may join in the fun from time-to-time.

"The Acid Bath Murderer Experience" - The actors will be appearing throughout the experience to tell you the chilling story of John Haigh. We ask that you do not disturb the actor's performances.

Your visit to Hounds will be led entirely by our live cast. Please note that our cast may not be able to answer certain questions while performing, so all customer service queries are encouraged via email before your visit.

Question 5

ARE THE EXPERIENCES SCARY?

Accepted Answer

"Missions" feature atmospheric effects and offer surprises and suspense, but no horror or gore.

"The Acid Bath Murderer Experience" features psychological and impact scare effects, as well as scenes that some may find disturbing including hanging and religious extremism.

Question 6

HOW LONG DOES AN EXPERIENCE LAST?

Accepted Answer

"Missions" usually last around 75-90 minutes.

"The Acid Bath Murderer Live Experience" has an average runtime of 90 minutes from prologue to epilogue.

Taking into account all elements of your visit including check-in period, orientations, show openers, run-time and show closers,  you should plan to be at Hounds for up to 2 hours for one experience.

Question 7

DO THE EXPERIENCES HAVE DIFFICULTY LEVELS?

Accepted Answer

That's not what Hounds is about. The Experiences are much more than a series of puzzles and games.

Question 8

ARE HOUNDS EXPERIENCES SUITABLE FOR PREGNANT/DISABLED PEOPLE?

Accepted Answer

Pregnant people should have no problems around the venue and through the experiences. However please note there are stairs, mild physical activities and special effects throughout the venue. Seating throughout experiences isn't always available. 
 
Due to the nature of the effects throughout "The Acid Bath Murderer" Experience, we cannot recommend pregnant people participate.

Unfortunately due to the nature of the venue and Experiences, we are not able to accommodate wheelchair access. Please get in contact if you have any queries about disabled persons participating.

Question 9

WHAT CLOTHING IS NOT PERMITTED?

Accepted Answer

Due to the nature of the experiences featuring uneven flooring and heavy props, you MUST NOT wear open-toed or high-heeled shoes. You will not be allowed to enter any experience. Reflective clothing is also not permitted.

For all Hounds experiences please wear clothes you are comfortable in and that won't get in the way of physical activity. We also recommend wearing layers you can easily remove as you may get hot/cold during the experiences.

Question 10

HOW MANY PARTICIPANTS CAN I BRING?

Accepted Answer

"Missions" admit 2-8 participants per session.
"The Acid Bath Murderer Experience" admits 2-6 participants per showing.

For Health and Safety, as well as experience quality considerations, these limits cannot be exceeded. If you have a larger group we recommend booking multiple sessions. For convenience, two of the "Missions" run on the same showtime schedule.

Question 11

WHAT EFFECTS ARE BEING USED?

Accepted Answer

All Hounds experiences include (but are not limited to) the following special effects:
-Smoke/haze/vapour (Asthma safe) 
-Smell pods
-Strobes, lazers and flashing lights
-Loud and sudden noises
-Darkness
-Moving elements
-Pressurised air
-Live actors

"The Acid Bath Murderer Experience" features more intense versions of these effects with the intention to scare.

Effects cannot be altered or disabled. Please get in touch for more information on the severity of certain effects.

Question 12

ARE THE EXPERIENCES SMALL?

Accepted Answer

All Hounds Experiences are set in large, 360 degree immersive environments over several hundred square feet, featuring a multitude of spaces to discover and explore. Hounds boasts some of the largest sets for private immersive experiences in the UK.

Question 13

ARE THERE LOCKERS?

Accepted Answer

Each experience has a dedicated storage space for small items only. You will hold onto the key for the duration of your experience. Do not bring luggage or shopping in to the venue.

Question 14

I WANT TO BRING MORE PARTICIPANTS THAN I HAVE BOOKED FOR

Accepted Answer

When you check in at the venue the cast will confirm the number of participants and extras can be paid for on the day. Ensure your total group size does not exceed the capacity of the chosen experience.

Bear in mind that on-the-door tickets cannot have any offers applied to them and are non-refundable.

Question 15

CAN I CANCEL/RESCHEDULE MY TICKETS?

Accepted Answer

Unfortunately Hounds is not able to refund/reschedule tickets.  Cancelled tickets may be exchanged for a voucher, valid for 3 months, under the following scale: 
​​​
Cancellations received from time of purchase up to, but not including, the day before the event may receive 75% money back on a voucher.

Cancellations received on the day before the event may receive 50% money back on a voucher.
​
Cancellations received on the same day of the event may receive 25% money back on a voucher.

Cancellations must be received in writing ONLY via email to contact@houndsescape.co.uk quoting the Booking Reference Number. Cancellation of individual tickets within a booking is not possible.  
The above charges apply regardless of your reason for cancellation.
For more information regarding cancelations, please see our Terms and Conditions (https://www.houndsescape.co.uk/terms-and-conditions)

Question 16

WHAT IF WE'RE LATE?

Accepted Answer

DO NOT BE LATE. Access Codes will activate precisely at your ticket time and de-activate 10 minutes after. Entire groups or individuals arriving after admissions closes will not be able to access the venue and those tickets will be cancelled. Hounds Experiences are live ticketed showings and cannot be shortened/postponed.

Please plan your visit with sufficient leeway for contingencies

Cancelled tickets due to customer lateness (no-show) may apply for 25% money back on a voucher valid for 3 months. Customers must apply via email quoting their booking referance number for their voucher within 24 hours post-ticketed time. Applications received after this time are not eligible and cannot be processed.

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Question 17

HOW CAN I BOOK FOR WEDNESDAYS?

Accepted Answer

Wednesdays have a minimum purchase of x10 tickets, perfect for larger parties spread across experiences at similar showtimes, smaller groups attending multiple showtimes back-to-back, or exclusive venue hire for corporate groups.

Please email contact@houndsescape.co.uk (contact@houndsescape.co.uk)to enquire in advance.