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INFO & F.A.Q.
Got Questions?

If we haven't got the answer you're looking for here, please don't hesitate to get in contact.
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WHAT ARE THE AGE RESTRICTIONS?"Escape Game Experiences" are recommended 12+. Children under 8 years old are not permitted. "The Acid Bath Murderer Experience" is recommended 16+. Children under 12 are not permitted. Groups containing anyone below 16 years old must have at least one paying adult aged 21 or over participating throughout all experiences. They must be supervised at all times within the Hounds venue and experiences. For this reason we strongly recommend 2 adults accompany groups of children. Hounds performers and staff will not be responsible for supervising children. Under 16's arriving without an accompanying adult will be refused entry into the experience. PLEASE NOTE: Hounds is designed for a mature audience and there may be mild profanity, sexual and alcohol references. All HOUNDS experiences are centered around a cocktail bar. It is at the sole discretion of parents/guardians whether children under the recommended age should attend.
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ARE HOUNDS EXPERIENCES SUITABLE FOR PREGNANT/DISABLED PEOPLE?Pregnant people should have no problems around the venue and through the experiences. There is always space to breath and a place to sit not far away. However please note there are stairs, mild physical activities and special effects throughout the venue Due to the nature of the effects throughout "The Acid Bath Murderer" Experience, we cannot recommend pregnant people participate. Unfortunately due to the nature of the venue and experiences, we are not able to accommodate wheelchair access. Please get in contact if you have any queries about disabled persons participating.
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WHAT CLOTHING IS NOT PERMITTED?For all Hounds experiences please wear clothes you are comfortable in and that won't get in the way of physical activity. We also recommend wearing layers you can easily remove as you may get hot/cold during the experiences. Due to the nature of the experiences featuring uneven flooring and heavy props, you MUST NOT wear open-toed or high-heeled shoes. You will not be allowed to enter any experience.
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HOW LONG DOES AN EXPERIENCE LAST?"Escape Game Experiences" usually last between 75-90 minutes including briefing, show openers, gameplay, and show closers. "The Acid Bath Murderer Experience" is scheduled to last a maximum of 90 minutes including briefing and all elements of the experience. During prime time sessions (evenings and weekends), please allow an extra 15 minutes for any showtime delays. You're also going to want to allow some time afterwards to enjoy some exclusive cocktails at The Kennel Klub bar.
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HOW MANY PARTICIPANTS CAN I BRING?"Escape Game Experiences" admit 2-7 participants per session. "The Acid Bath Murderer Experience" admits 3-6 participants per session. For Health and Safety, as well as experience quality considerations, these limits cannot be exceeded. Customers not participating can make use of the Kennel Klub bar facilities. If you have a larger group we recommend booking multiple sessions. For your convenience, two of the "Escape Game Experiences" run on the same showtime schedule.
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ARE THE EXPERIENCES SCARY?"Escape Game Experiences" feature atmospheric effects and offer surprises and suspense, but no horror or gore. "The Acid Bath Murderer Experience" features phychological and impact scare effects, as well as scenes that some may find disturbing including hanging and religious extremism.
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WHAT DO THE ACTORS DO?"Escape Game Experiences" - The actors are there to entertain you! You will be encouraged to join in with the banter. Primarily thier role is to set the scene before your experience, and close the show at the end. During the experience they will guide the gameplay, usually remotely but sometimes in person. "The Acid Bath Murderer Experience" - The actors will be appearing throughout the experience to tell you the chilling story of John Haigh. We ask that you do not disturb the actor's performances. Actors may also be seen from time to time in The Kennel Klub bar providing "Street Theatre" entertainment.
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WHAT EFFECTS ARE BEING USED?All Hounds experiences include (but are not limited to) the following special effects: -Smoke/haze/vapour (Asthma safe) -Smell pods -Strobes, lazers and flashing lights -Loud and sudden noises -Darkness "The Acid Bath Murderer Experience" features more intense versions of these effects with the intention to scare. Effects cannot be altered or disabled. Please get in touch for more information on the severity of certain effects.
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ARE THE EXPERIENCES LIKE ESCAPE ROOMS?Hounds "Escape Game Experiences" share the most similarities with traditional escape rooms. However there are a number of differences including: Live actor hosts entertain you from start to finish, as well as immerse you into their worlds. Extended experiences mean it won't be the traditional 60 minute in-and-out. "I hope we get out" doesn't apply. Guided and tailored gameplay ensures you get to enjoy everything included in the experience. Full immersion is forefront. You truly will #LeaveRealityBehind You're never "locked in" and are free to leave and rejoin the experiences at any time. "The Acid Bath Murderer Experience" features Escape Room style challenges, but the format follows a "Live Experience" style structure of activities alongside scheduled theatrical and cinematic moments.
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DO THE EXPERIENCES HAVE DIFFICULTY LEVELS?That's not what Hounds is about. The experiences are much more than a series of ambiguous puzzles and games.
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ARE THE EXPERIENCES SMALL?All Hounds Experiences are set in large, 360 degree immersive environments over several hundred square feet, featuring a multitude of spaces to disover and explore.
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WILL WE BE WITH STRANGERS?All HOUNDS experiences work on a "private showings" basis. During the session you have booked, only ticket holders within your party will be participating within your experience with you. However, please bear in mind that the Kennel Klub bar is open to the public.
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ARE THERE LOCKERS?Each experience has a dedicated storage space for any valuables you wish to lock away. You will hold onto the key for the duration of your experience. Kennel Klub guests must keep any belongings with them.
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I WANT TO BRING MORE PARTICIPANTS THAN I HAVE BOOKED FORJust bring them along on the day. When you check in with the bar staff they will confirm your number of participants and extras can be paid for. Ensure your total group size does not exceed the capacity of the experiece you're participating in.
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CAN I RESCHEDULE / CANCEL MY TICKETS?Our Flexible Exchange Policy lets you change your tickets anytime up until 17.00hrs the day before your experience by paying an exchange fee per ticket: Escape Game Experiences - 2 Tickets - £9.00 per ticket. 3 or more tickets - £7.50 per ticket. Acid Bath Murderer Live Experience - £9.00 per ticket. Simply contact us and we’ll issue you a E-Gift Voucher (minus the fee) so you can rebook when you're ready. To request your gift voucher contact our team at contact@houndsescape.co.uk quoting your ticket booking reference by 17.00hrs the day before your experience. Any requests received after this time are not eligible and will not be processed. Please note tickets are non-refundable.
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WHAT IF WE'RE LATE?Your group should arrive 15 minutes before your booking time to be briefed and use the facilities. Briefing is mandatory to enter any experience. HOUNDS experiences are live ticketed events and due to the nature of the experiences, cannot be shortened/postponed. Entire groups or individuals arriving late (No Show) will not be admitted and those tickets will be cancelled. Tickets are not refundable or transferable. Please plan your visit with sufficient leeway for contingencies.
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WHEN CAN I PICK UP GIFT VOUCHERSOpening times change daily. Be sure to contact the venue to see if they're open for you to come and collect gift vouchers, or if they're not open, they can let you know the predicted opening hours over the next few days.
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