TERMS AND CONDITIONS
'The Company' 'our' 'we' 'us' shall mean Hounds Escape Game Experiences.
'Employee' shall mean any employee of the company.
'Client' 'Purchaser' shall be the person whose name appears in the booking details.
'Player' shall mean a member of the client/purchasers party
1.1 Charges are shown are in Pounds Sterling including taxes.
1.2 Other services not included in the initial booking charge may be invoiced to the purchaser in addition to booking charge.
1.3 We reserve the right to adjust booking fee's and any other fee's at any time and without prior notice.
1.4 Once a transaction is complete, admin and transaction fees from the company's ticket provider, payment gateway supplier and internal admin fees will have been included in the transaction total. These fees are non-refundable under any circumstances.
1.5 It is the Clients responsibility to ensure booking details are correct.
2.1 Bookings are processed in real time and the purchaser's credit/debit card will be immediately debited.
2.2 Bookings are subject to availability and are not finalized until receipt of a confirmation from HOUNDS Escape Game Experiences specifying a unique order number, date and time of booking which permits access to HOUNDS Escape Game Experiences venue.
2.3 Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission to the game.
3. AGE RESTRICTIONS / CHILD BEHAVIOR
- Players under 8 years old are not permitted to participate in our experiences.
- Players aged between 8 and 15 years old must have an adult aged 21 or over participating in our experiences with them.
Children are expected to behave at all times. Toddlers/Children accompanying adults must be kept under control at all times. They must never be left alone at any time and are not permitted to wander around the venue alone. Any child not kept under control at all times will be asked to leave along with their accompanying adult. No refunds will be due. The accompanying adult of any child causing damage to The Companies property, howsoever caused, will be liable for all costs of repair/cleaning and any subsequent loss of business. No consideration will be made for any claims for injury or any other resulting losses.
4. METHOD AND SECURITY OF PAYMENT
HOUNDS Escape Game Experiences have entrusted its payment system to a specialist in online payment security.
5. PERSONAL DATA
5.1 In making a booking the Client consents to the use of personal data necessary to process the booking.
5.2 HOUNDS Escape Game Experiences does not retain any customer credit card information.
5.3 HOUNDS Escape Game Experiences undertakes not to divulge information to third parties except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information.
6. INTERNAL REGULATIONS AT HOUNDS ESCAPE GAME EXPERIENCES
6.1 The Purchaser accepts and consents to the use of CCTV cameras within our venue for game management, security and safety.
6.2 The nature, order and arrangement of the purchased game is at the discretion of HOUNDS Escape Game Experiences, including any modification to the purchased game.
6.3 The Purchaser accepts that HOUNDS Escape Game Experiences games, components and puzzles are confidential. It is strictly forbidden to take pictures, film or to record all or part of the game unless given express permission by the company. Any full or partial disclosure or publication by the Purchaser to any third party will give rise to an action by HOUNDS Escape Game Experiences against the Purchaser.
6.4 BELONGINGS/PROPERTY: Every effort is made to ensure against damage to or loss of property of the Client or any member of their party but the Company will not be responsible for any loss or damage howsoever caused.
7. LINKS TO OTHER WEB SITES
Our Service may contain links to third-party web sites or services that are not owned or controlled by HOUNDS Escape Game Experiences. HOUNDS Escape Game Experiences has no control over, and assumes no responsibility for the content, privacy policies or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We may terminate or suspend your access to our venue immediately, without prior notice or liability for any reason whatsoever, including without limitation any breach of our Terms. Upon termination, your right to use the Service will immediately cease, and these terms and conditions will remain applicable.
9.1 Design, text and images within this website is protected by the Copyright Act 1998
9.2 Design, text and images within the HOUNDS Escape Game Experiences venue is protected by the Copyright Act 1998
10. FORCE MAJEURE
Our rooms, puzzles and games are subject to a programme of on-going maintenance but we do not guarantee their performance.
In the event that the service is interrupted or cannot be fulfilled, refunds will be at our discretion, limited to monies received and proportionate to the amount of game lost.
In the unlikely event that we cannot fulfill a booking due to conditions beyond our reasonable control, such as, but not limited to, technical failure, adverse weather conditions, major traffic hold-ups, mechanical breakdown, illness or client delays any refunds will be at our discretion and limited to monies received. Your statutory rights are not affected.
11.1 All tickets are non-refundable.
11.2 All deposits are non-refundable
11.3 The Client reserves the right to cancel a booking. Cancellations must be received in writing from the person named on the booking. Tickets will only be rescheduled at the sole discretion of HOUNDS Escape Game Experiences. If a reschedule is permitted, a fee will be due and charged at the prevailing rate.
11.4 Cancellations received on the day of a scheduled booking are not eligible for any refund or reschedule under any circumstances.
12. LATENESS/NO SHOW
12.1 In the event of lateness, at 15 minutes past the booking time (25 minutes past the recommended arrival time) the booking will be cancelled.
12.2 Entire groups or individual participants that do not arrive for their booking at 15 minutes past any scheduled booking time will not be eligible for any partial or full refund or reschedule. The booking will be deemed a "No show"
12.3 Monies paid will not be transferable to a new date.
13.1 All visitors to our premises must conform to our codes and regulations, adopt proper standards of behavior towards all other patrons and cooperate with our employees having security responsibilities.
13.2 HOUNDS Escape Game Experiences does not tolerate any kind of bullying, harassment or bad language towards its employees.
13.3 The company is entitled to charge customers for any vandalism or misuse related damage while within the boundaries of the HOUNDS Escape Game Experiences venue or while participating in the game.
14. DISCOUNTED RATES / SPECIAL OFFERS
14.1 Additional conditions may apply and will be clearly displayed alongside the offer.
14.2 Discount codes cannot be applied to a booking once a payment has been made.
14.3 Changes to bookings made utilizing any special offers may forfeit any discounted rates, and revert to rates in force at the time the changes are made. Any shortfall must be paid immediately.
14.4 No special offers or rates are indefinite and the company may withdraw any offers at any time without warning or reason.
15. ONLINE REVIEWS
Malicious or untrue events posted online on social media or review websites are discouraged. To malign our reputation through any medium is inappropriate and will give rise to an action by HOUNDS Escape Game Experiences against the individual.
16. DISPLAYING OF PHOTOGRAPHS
16.1 From time to time, staff members may take photos of the purchaser or their party that may be used on our website, social media and print media. The Client grants permission for these to be displayed unless we are advised prior to, or during the booking that the Client or their party does not wish this.
16.2 The company cannot guarantee that our games will be as displayed in any photographs. The purchaser should be aware that the nature of the Escape Game product is the contents of the games are confidential and exact photographic reproductions are impossible.
We reserve the right to revise or replace these Terms & Conditions at any time. If a revision is material the Company will endeavor to provide 30 days Notice of any new Terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
These Terms and Conditions were last updated: 04/01/2022