Cancellation &
Reschedualling
Our cancellation policy has been updated on 3rd Aug 2026
Please drop us an email at contact@houndsescape.co.uk if you have any questions
Changing or Cancelling Your Booking
All tickets are non-refundable. However, we understand that plans sometimes change, so if you contact us more than 24 hours before your scheduled start time, we’ll be happy to move your booking to another available date.
With less than 24 hours’ notice, bookings cannot be refunded, rescheduled or exchanged for a voucher. As our experiences are delivered by a dedicated cast, arrangements are made in advance for every booking.
Any changes must be requested by email at contact@houndsescape.co.uk and include your booking reference number.
Bookings can only be moved as a whole, so we’re unable to cancel or reschedule individual tickets within a group booking.
For full details, please see our Full Terms and Conditions.
OLD POLICY (Expired 1st August 2026): Unfortunately, Hounds is unable to offer refunds for tickets. Cancelled tickets may be exchanged for a voucher, valid for 3 months, under the following scale: Cancellations received from time of purchase up to, but not including, the day before the event may receive 75% money back on a voucher. Cancellations received on the day before the event may receive 50% money back on a voucher. Cancellations received on the same day of the event may receive 25% money back on a voucher. Cancellations must be received in writing ONLY via email to contact@houndsescape.co.uk quoting the Booking Reference Number. Cancellation of individual tickets within a booking is not possible. The above charges apply regardless of your reason for cancellation.