Cancellation &
Reschedualling
Our cancellation policy has been updated on 3rd Aug 2026
Please drop us an email at contact@houndsescape.co.uk if you have any questions​
Changing or Cancelling Your Booking
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All tickets are non-refundable. However, we understand that plans sometimes change, so if you contact us more than 24 hours before your scheduled start time, we’ll be happy to move your booking to another available date.
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With less than 24 hours’ notice, bookings cannot be refunded, rescheduled or exchanged for a voucher. As our experiences are delivered by a dedicated cast, arrangements are made in advance for every booking.
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Any changes must be requested by email at contact@houndsescape.co.uk and include your booking reference number.
Bookings can only be moved as a whole, so we’re unable to cancel or reschedule individual tickets within a group booking.
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For full details, please see our Full Terms and Conditions.​
OLD POLICY (Expired 1st August 2026): Unfortunately, Hounds is unable to offer refunds for tickets. Cancelled tickets may be exchanged for a voucher, valid for 3 months, under the following scale: Cancellations received from time of purchase up to, but not including, the day before the event may receive 75% money back on a voucher. Cancellations received on the day before the event may receive 50% money back on a voucher. Cancellations received on the same day of the event may receive 25% money back on a voucher. Cancellations must be received in writing ONLY via email to contact@houndsescape.co.uk quoting the Booking Reference Number. Cancellation of individual tickets within a booking is not possible. The above charges apply regardless of your reason for cancellation.