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INFO & F.A.Q.

Got Questions?

We understand that escape games are still very new to the entertainments industry and most people have lots of questions. If we haven't got the answer you're looking for here, please don't hesitate to get in contact. We're all very friendly and love to talk about what we do!

WHAT IS AN ESCAPE GAME?


Escape games/rooms are a new and exciting whrilwind of puzzle solving, challenges, teamwork and FUN! Our games last 60 minutes during which you and your team will have to work quickly and efficiently to complete the entire game. The most important thing about our games is the theme, so don't be surprised if you forget where you are or lose track of time while getting caught up in the immersion!




IS IT SCARY?


All of our games have a different theme, some are a little eerie, others are just plain silly! But all of our games share a sprinkling of humour. Take a look at the descriptions for each game and pick one that tickles your fancy. If you would like to know any extra details about any of the games, get in touch. We're more than happy to advise you on which ones we think you'll have the most fun in!




WILL WE BE LOCKED IN?


NEVER! Players are free to come and go from the experience as much or as little as they like for whatever reason. However we usualy find that once the timer starts, no one wants to leave the game, even when it's over!




WHAT HAPPENS IF WE CAN'T DO IT?


Don't worry! Before your experience begins you will meet a very helpful character who will guide you through the challenges and games. Our games are designed for everyone, and our Games Masters are highly trained to ensure you recieve a full experience from start to end!




ARE THERE ANY AGE RESTRICTIONS?


Players under 8 years old are not permitted to participate in the experience. Players under 12 years old must have at least 2 players over 18 playing with them. Players between 12 and 15 years old must have a responsibloe person over 18 remain on site for the duration of their stay at the venue. Players 16 years old and over can play on their own.




IS IT SUITABLE FOR PREGNANT/DISABLED PEOPLE?


Pregnant people should have no problems within our venue and games. There is always space to breath and a place to sit not far away. However please note there is a flight of stairs to our venue. Unfortunately due to the nature of our venue and games we are not able to accomodate wheelchair access. Please contact us if you have any queries about disabled persons participating.




WILL WE BE PLAYING WITH STRANGERS?


No you will not be playing with strangers. Your booking is exactly that: "YOUR" booking. When you arrive you will check in at our bar and may see other groups of players waiting for their game to begin, but once your experience starts, its all up to you and your team to complete the game!




HOW LONG DOES THE EXPERIENCE LAST?


You can expect to be at our venue for a minimum of around 1 and half hours. On arrival you will have a short briefing with your gamesmaster and introduction into the game. The game itself will last for 60 minutes. We encourage players to relax in our bar before and after thier game for as long as they wish.




WHAT IF WE'RE LATE?


Due to the nature of our booking schedule we can allow for some minor delays to your game. However, your team must be briefed no later than 10 minutes after your booking time as this is mandatory to enter the experience. This is a live ticketed attraction so if the game has to be postponed you will risk not receiving the full 60 minutes. If you are more than 30 minutes late your game will be cancelled. Tickets will not be refundable or transferable. Please remember that groups will have booked before and after you and the venue staff have a limited time to reset, perform maintenance and prepare for the next booking, as well as briefing and de-breifing.




HOW MANY PLAYERS CAN I BRING?


Our games can accomodate up to 6 players per booking. Due to health and safety we cannot allow more than the specified amount of players to enter the game. Customers not participating can make full use of our bar facilities. If you have a large group it is best to book seperate games and split into smaller teams for a bit of healthy competition!




I WANT TO BRING MORE PEOPLE THAN I HAVE BOOKED FOR


That's absolutely fine! Just bring them along on the day of the booking and pay the difference on arrival at our bar. Please bear in mind that if your team exceeds the capacity of the room you have booked, the additional players will not be able to take part in the experience.




FOOD AND DRINK?


We have put 1000s of hours of care and attention into our games and as such we do not allow food or drink to be brought into the games. However, our licensed refreshments bar offers beverages and snacks to be enjoyed before or after your experience.




WHAT IS YOUR CANCELLATION POLICY?


Tickets are non-refundable. We will do our best to reschedule any cancelled bookings. Our cancellation policy can be found in our Terms and Conditions HERE




DO I NEED TO BE PHYSICALLY FIT?


Absolutely not! Our games are designed to be fun for all! However, please note that some parts of our games feature some smaller spaces that force players to duck down momentarily. Unfortunately our venue is not wheelchair accessible. If you have any questions please get in contact!




WHAT SHOULD I WEAR?


Please wear clothes you are comfortable in and that won't get in the way of physical activity. We also recommend wearing layers you can easily remove as you may get hot during the games. Due to the nature of our games featuring uneven flooring and heavy props, we advise against wearing open-toed or high-heeled shoes. If you feel like getting into fancy dress for the theme of your chosen game, remember best dressed wins a free drink!





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