INFO & F.A.Q.
We understand that escape games are still very new to the entertainments industry and most people have lots of questions. If we haven't got the answer you're looking for here, please don't hesitate to get in contact. We're all very friendly and love to talk about what we do!
WHAT IS AN ESCAPE GAME?
Escape games/rooms are a new and exciting whrilwind of puzzle solving, challenges, teamwork and FUN! Our games last 60 minutes during which you and your team will have to work quickly and efficiently to complete the entire game. The most important thing about our games is the theme, so don't be surprised if you forget where you are or lose track of time while getting caught up in the immersion!
IS IT SCARY?
HOUNDS Escape Games are NOT scary! All of our themes are character led and share oodles of curious dilemmas that are more likely to make you laugh than scream. However, while you're against the clock the tensions may rise, adrenaline will kick in and you might find yourself on edge! Detailed information on all of our games can be found in their descriptions.
WILL WE BE LOCKED IN?
Players are free to come and go from the experience as much or as little as they like for whatever reason. However we usualy find that once the timer starts, no one wants to leave the game, even when it's over!
WHAT HAPPENS IF WE CAN'T DO IT?
Before your game starts your team will be introduced to a very helpful character that will be on hand to assist you if you're struggling during the game. Some puzzles you may find very easy while others might be particularly challenging, so don't be afraid to ask for help! If you run out of time before you have completed the game, you will have to accept defeat and do the walk of shame, but don't worry, our games masters are trained to make sure you get the most out of your experience!
ARE THERE ANY AGE RESTRICTIONS?
Players under 8 years old are not permitted to participate in the experience.
IS IT SUITABLE FOR PREGNANT/DISABLED PEOPLE?
Pregnant people should have no problems within our venue and games. There is always space to breath and a place to sit not far away. However please note there is a flight of stairs to our venue.
WILL WE BE PLAYING WITH STRANGERS?
No you will not be playing with strangers. Your booking is exactly that: "YOUR" booking. When you arrive you will check in at our bar and may see other groups of players waiting for their game to begin, but once your experience starts, its all up to you and your team to complete the game!
HOW LONG DOES THE EXPERIENCE LAST?
You can expect to be at our venue for a minimum of around 1 and half hours. On arrival you will have a short briefing with your gamesmaster and introduction into the game. The game itself will last for 60 minutes. We encourage players to relax in our bar before and after thier game for as long as they wish.
WHAT IF WE'RE LATE?
Due to the nature of our booking schedule we can allow for some minor delays to your game. However, your team must be briefed no later than 10 minutes after your booking time as this is mandatory to enter the experience. This is a live ticketed attraction so if the game has to be postponed you will risk not receiving the full 60 minutes. If you are more than 30 minutes late your game will be cancelled. Tickets will not be refundable or transferable.
HOW MANY PLAYERS CAN I BRING?
Our games can accomodate up to 6 players per booking. Due to health and safety we cannot allow more than the specified amount of players to enter the game. Customers not participating can make full use of our bar facilities.
I WANT TO BRING MORE PEOPLE THAN I HAVE BOOKED FOR
That's absolutely fine! Just bring them along on the day of the booking and pay the difference on arrival at our bar. Please bear in mind that if your team exceeds the capacity of the room you have booked, the additional players will not be able to take part in the experience.
FOOD AND DRINK?
We have put 1000s of hours of care and attention into our games and as such we do not allow food or drink to be brought into the games. However, our licensed refreshments bar offers beverages and snacks to be enjoyed before or after your experience.
WHAT IS YOUR CANCELLATION POLICY?
Our cancellation policy can be found in our Terms and Conditions HERE
DO I NEED TO BE PHYSICALLY FIT?
Absolutely not! Our games are designed to be fun for all! However, please note that some parts of our games feature some smaller spaces that force players to duck down momentarily. Unfortunately our venue is not wheelchair accessible. If you have any questions please get in contact!